Shop Policies for Toadily Handmade

1. Order Processing & Shipping

• Processing Time: Each product is handmade with care. Please allow up to 14 days from the date of purchase for your order to be created and shipped.

• Shipping Method: Orders are shipped via [insert carrier, e.g., USPS]. You will receive a tracking number once your order has been shipped.

• Delivery Time: Delivery times may vary depending on the carrier and destination.

2. Returns & Refunds

• Eligibility:

• Items can only be returned if they arrive damaged. Personalized or custom items are non-refundable unless damaged in transit.

• Process for Damaged Items:

1. Contact us within [e.g., 7 days] of receiving the damaged item.

2. Provide photos of the damage and the packaging.

3. Before requesting a refund from us, you must file a claim with the postal carrier to attempt to recoup the cost of the damaged item. Proof of your claim will be required.

• Resolution:

• If the damage cannot be resolved through the carrier, we will issue a replacement or refund, depending on the situation.

3. Cancellations & Changes

• Orders can be canceled within [e.g., 24 hours] of purchase. After this period, work may have already begun on your order, and cancellations will not be accepted.

4. Custom Orders

• Custom and personalized items may take additional time to create. An estimated completion and shipping timeframe will be provided upon order confirmation.

• Design changes after approval are not allowed. Please review all custom order details carefully before approving.

5. General Policies

• Care Instructions: Resin signs are durable but should be kept away from extreme heat or prolonged sunlight to prevent warping or fading. Clean with a soft cloth and avoid abrasive cleaners.

• Responsibility for Lost Items: We are not responsible for packages lost in transit. Please contact the carrier directly to file a claim.

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6. Legal Notices:

• shop is not responsible for delays caused by shipping carriers or unforeseen circumstances.